Moncada Water District

Reconnection of Water Service

Reconnection of water service is provided to concessionaires who settle their unpaid water bills in full and payment of reconnection fee.

Office / Division

Classification

Type of Transaction

Commercial Section / Front Desk

Simple Transaction

G2C > Government to CitizenG2B > Government to BusinessG2G > Government to Government

Who May Avail

Checklist of Requirements

Where To Secure

All disconnected / inactive concessionaires of MWD

Statement of Account

Front Desk Officer

Maintenance Job Order Form

Front Desk Officer

Client Steps

Agency Action

Fees To Be Paid

Processing Time

Person Responsible

Proceed to the Front desk and inquire for the balance of the disconnected account and request for the reconnection of disconnected water service

Receive and entertain client`s query and provide statement of account

None

3 Minutes

Front Desk Officer, Commercial Section

Pay the reconnection fee and the unpaid water bill to the office collector / cashier C

Amount due on water bill

Reconnection fee:

1 Day to 3 Days from date of disconnection (PHP 100.00)

4 Days to 14 Days (PHP 450.00)

15 Days onwards (PHP 550.00)

3 Minutes

Cashier B (Finance Section), Customer Service Assistant A / ASA (Commercial Section)

Go back to the Front Desk Officer and present official receipt

Encode and print maintenance job order and let it signed by the client then submit to the Maintenance Section

None

3 Minutes

Front Desk Officer (Commercial Section)

3.1

Instruct client to go home and wait for the MWD employee to reconnect water service line.

1 Day

Front Desk Officer (Commercial Section)

TOTAL

1 Day